Remote functions are only available if a unit is connected (Online) with a Heartbeat. If you see "Offline" under the Health or Status of a store or no recent status check-ins, a manual reboot at the physical store level is best to troubleshoot.
1) Find the White Cable located behind the fridge (see photo example below).
2) Just like rebooting a printer, unplug the White Cable and wait 10 seconds. Note: unplugging the white cable merely reboots the electronics - the rest of the refrigerator remains plugged in and stays cold!
3) Replug and wait for the kiosk to restart.
Note: The screen will go through several cycles including a screen showing "Cannot connect to the Internet" but it should land on the menu screen in ~1 minute.
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How to perform a remote reboot
A reboot will reboot the entire Tablet resetting all services. Reboots are appropriate for hardware issues and can take up to 2 minutes to complete.
To remotely restart the app, take the following steps:
- Navigate to the "Stores" tab on the navigation pane
- Select the Store you wish to reboot
- Select "Send Command to Store"
- Click "Reboot Store"
After 2 minutes of clicking the Reboot button, the best practice is to then take a screenshot of the Menu screen to see if that fixed the problem.
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How to perform a reset to the application
Selecting Restart Tablet will reset the software supporting purchases, inventory, merchandising, filters, etc. Typically restarts are appropriate for issues with the tablet menu screen and take about 20 seconds.
To remotely restart the app, take the following steps:
- Navigate to the store under "Stores"
- From the Stores page, select "Send Command to Store"
- Click "Restart Tablet"
After 1 minute of selecting the Restart Tablet button, the best practice is to then take a screenshot of the Menu screen to see if that fixed the problem.
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