Placing a Store on "Lockdown"

You can set up a lockdown to your Byte Stores remotely at any time. When a lockdown is turned on, the physical machine will display a message on the tablet screen and not allow customers to unlock the machine with a credit card swipe. 

Note: Your Byte Store must be online with a recent Heartbeat for a Lockdown to apply to the store.

To place a store on lockdown:

1. Select Stores Tab
2. Select the Store you wish to place on Lockdown
3. Select Send Command to Store in the top right 
4. Select the LockDown Button 

Check the Status tab by going to Stores > Select Store > Status. 

You should see the most recent Heartbeat showing "Locked" under the "Locked Down" column. 

Example of Lock-down Message:

To end a Lock-down:

1. Select Stores Tab
2. Select the Store you wish to remove the Lockdown on
3. Select Send Command to Store in the top right 
4. Select the Remove LockDown Button 

Remove Lockdown button on Tablet Menu:

Removing lockdown at the physical store is possible by logging into the restocker screen and clicking the "Remove lock-down" button (see below). You will no longer need to do a power reboot to the store after clicking the button. Once selected and restocked as usual - click exit in the top right. The store will be removed from lock-down, show the menu screen, and be ready to transact. 

NOTE: If you are still seeing the lockdown message appears on the screen, proceed with a reboot either by selecting the reboot button OR a manual reboot at the physical store level. 

PLEASE NOTE: If Lockdown seems to be offline and you require assistance to place your refrigerator(s) on Lockdown, please contact the support team at support@bytetechnology.co.