Using the Dashboard
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Stores > Discounts
Stores > Financial
Export Lots as CSV
Products > Transactions
How to edit an SKU and use unused tags for a different product
Products > Tag Orders
Export EPC Inventory
Products > Archive
Products > Inventory
Add a Product
Products > Details
Transaction status definitions
Transactions > Logs
Transactions > Customer Emails
Authorization Fee / Hold
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
How to prevent mischarges
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Transactions included in a remittance
Remittance Processing Schedule
Where can I find billing information?
How do I provide my banking information?
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Byte Store Specs
Box 2.5 Byte Store Specs
Tagging Best Practices
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Webinar: Tagging Best Practices
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
Advice & Troubleshooting
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
No IP / Red or Yellow Border
Sending Remote Commands
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Error Codes: Out of Service Troubleshooting Guide
Updated by Isabella Gumm
Having trouble logging into the Byte store or being unable to view the unlock restock page?
If the user puts in their login credentials and sees the usual menu screen, that means their login credentials are invalid. The first thing you should check is the restocker username. Please be aware that users with restocker access only cannot access the dashboard. A dashboard user must check the credentials:
- Locate the ^ on the Settings tab
- Click Users
- Click the user you wish to see the restocker username of:
If you cannot find the user, they might have been archived. If a new restock user is created or if a password was changed, the store will need updated information. Do the following:
- Go to the Stores tab
- Click the store the restocker needs access to.
- Select the Send Command to Store button
- Click Update Restock Users
When a new user is added or the password is updated to the online dashboard, their login data must be downloaded to that particular store. The store needs to be online. To check if a specific Byte store has received a recent heartbeat status, you can find the latest time stamp on the store Status page shown below:
If that Byte store has NOT received a recent Heartbeat, the person in charge of re-stocking the machine can manually reboot the Byte store by unplugging the white cable, waiting 10 seconds, and plugging it back in.
If the door does not unlock when the user clicks unlock, we need to check on the door by using the Open Door command. Please listen for a click sound.
- Navigate to Stores on the dashboard
- Click on the Byte store that you wish to open
- Click on Send Command to Store
- Click Open Door.
- If you are still experiencing issues, manually unplug and turn the Byte store off for 15 seconds before replugging it back in. You may need to do that at least twice if persistent.
- Share a video with your attempt to unlock the store and send it to firstname.lastname@example.org
If this does not solve the login issue, please contact Support by chatting through our live chat (located on the bottom right side when logged into the dashboard) or email us at email@example.com. Further support will be needed to make sure you have access to the Byte store.