Alerts

Isabella Gumm Updated by Isabella Gumm

Alerts allow you to be notified by email when issues arise with your Byte Technology stores. Several types of alerts can be set up:

  • Store Offline: Triggers when the Byte store loses connection to the server or internet for more than 40 minutes.
  • RFID Error: Triggers when the Byte store loses signal from one or more RFID antennae for more than 30 minutes.
  • Over Temperature: Triggers when the Byte store's internal temperature stays above 42°F for more than 3 hours.
  • Temp Tag Failure: Your kiosk uses RFID tags to remotely track its temperature. This alert triggers when those tags malfunction, preventing our platform from monitoring the kiosk's temperature remotely.
  • High Reboot Rate: Your kiosk automatically reboots to try to self-heal when it detects a hardware issue. If the issue persists, it may keep rebooting repeatedly. This alert triggers when that reboot cycle happens too frequently.
  • High Voided Sales: Voided sales happen occasionally, but this alert triggers when you have an unusually high number of them in a short period.
  • Low Inventory: Triggers when an item's stock drops below its set PAR level. (Requires a PAR level to be configured for the item.)
  • Out of Stock: Triggers when an item that was restocked within the last 30 days sells out completely.

How to set up alerts:

  1. Click on Alerts under the Settings tab
  2. Click +Add to add a new Alert
  3. Select the following:
    1. The type of alert(s) to be set up
    2. What stores to receive alerts for
    3. What users should be receiving these alerts

  1. Click +Add, and you're done! It's that easy.

How did we do?

Settings > User Overview

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