Using the Dashboard
Summary
Stores
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Sales Tax
Stores > Discounts
Stores > Financial
Products
Export Lots as CSV
Products > Transactions
How to edit an SKU and use unused tags for a different product
Products Overview
Products > Tag Orders
Export EPC Inventory
Products > Archive
Products > Inventory
Add a Product
Products > Details
Tags
Transactions
Transaction status definitions
Transactions > Logs
Coupon Reporting
Transactions > Customer Emails
Authorization Fee / Hold
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
Export Transactions
How to prevent mischarges
Feedback
Discounts
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts Overview
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Financials
Settings
Getting Started
Remittances
Transactions included in a remittance
Remittance Processing Schedule
Where can I find billing information?
How do I provide my banking information?
Ordering Tags
Restocking Product
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Byte Store Specs
Box 2.5 Byte Store Specs
Tagging Best Practices
Tagging drinks
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Webinar: Tagging Best Practices
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
Advice & Troubleshooting
Connectivity
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
Code 400C
Code 600
Code C
Code E
No IP / Red or Yellow Border
Code 200
Sending Remote Commands
Screen Issues
Store Temperature
Inventory
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Error Codes: Out of Service Troubleshooting Guide
Code 10
Updated
by Isabella Gumm
Code 10 means User/NAMA activated Lockdown: The store is locked down. If it is NAMA-certified, the store reached a temperature higher than 41 degrees for over 30 minutes. We have more information about NAMA HERE.
For NAMA-activated lockdown:
- Check the temperature of the store on-site
- If the temperature is lower than 59 degrees, log into the Byte store using your restocker name and password. Check on the products. Exit restocker mode.
- If the temperature is above 60 degrees, wait until the temperature is below 59 degrees or below before logging into resto
cking mode. Check on the products. Exit restocker mode. - Check the Dashboard to ensure the temperature has not increased for 30 minutes.
The store is fully operational once it has been at a stable temperature for 30 minutes.
For User-activated Lockdown:
- Go to your dashboard
- Click the Stores tab located on the left side of the screen
- Click the store that is on lockdown
- Click Send Command to Store located on the top right of the screen
- Click Remove Lockdown
