Using the Dashboard
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Stores > Discounts
Stores > Financial
Export Lots as CSV
Products > Transactions
How to edit an SKU and use unused tags for a different product
Products > Tag Orders
Export EPC Inventory
Products > Archive
Products > Inventory
Add a Product
Products > Details
Transaction status definitions
Transactions > Logs
Transactions > Customer Emails
Authorization Fee / Hold
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
How to prevent mischarges
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Transactions included in a remittance
Remittance Processing Schedule
Where can I find billing information?
How do I provide my banking information?
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Byte Store Specs
Box 2.5 Byte Store Specs
Tagging Best Practices
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Webinar: Tagging Best Practices
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
Advice & Troubleshooting
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
No IP / Red or Yellow Border
Sending Remote Commands
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Error Codes: Out of Service Troubleshooting Guide
Byte Technology stores must be able to successfully connect to the server and payment processor in order to collect payment for transactions. Offline Mode enables Byte stores to process transactions even when a connection to the server or payment processor is not possible. If connectivity is lost for a period of time, Byte stores are still able to operate in what we call Offline Mode.
What is Offline Mode?
Offline Mode is when a Byte store is still able to process transactions, but is not able to connect to the server or payment processor. A Byte store can operate for up to 96 hours in Offline Mode. Upon regaining connectivity, the Byte store will connect with the server and process all transactions made during that period. If the Byte store remains without connectivity beyond 96 hours, the door will no longer allow users to transact.
How does Offline Mode impact transactions?
When in Offline Mode, there is no impact to transactions. The one material difference is that Byte stores are unable to run the usual $1.00 preauthorization to confirm the customer's credit or debit card is active.
The store's tablet will record all relevant transaction data during offline mode, including the price shown to customers at the time the transaction was made, and it will remember the email associated with the credit card that was used.
How do I know when a store is in Offline Mode?
There are three ways to know a store is in Offline Mode:
- The tablet menu will display a thin yellow or red border, as seen in the example below:
There are two (2) border colors to show for different stages of "Offline Mode".
Red Border shows the unit is in "Offline Mode"
Yellow Border shows the unit is in "Offline Mode" and has pending, encrypted transactions waiting to be processed.
Once all pending transactions have been successfully sent to the payment processor and processed, the yellow border will be removed from the tablet screen.
- The Byte store in the Byte Dashboard shows "Offline" or "Multiple Issues" as the status and no heartbeats within the last 10 minutes:
- The Status page shows the most recent heartbeat
Heartbeats that occurred during offline mode are stored in the tablet and then updated once the Byte store is back online.
Learn about how to troubleshoot a Byte store that is offline.