Error Codes: Out of Service Troubleshooting Guide

Isabella Gumm Updated by Isabella Gumm

Out of Service: Troubleshooting Guide for Byte Stores

A troubleshooting guide for Byte stores. If your store is not the latest model and has the same card reader as shown below, your store is a Dragonfruit. If your store is the latest model, it is a Box 2.5 with a tap to pay card reader that accepts cards by swiping, inserting or tap.

This troubleshooting guide is made for the operators, restockers, technicians, and support to use for a Byte Technology store.

Error Codes, What They Mean, and What To Do Next:

An error code displayed at the bottom of the screen when the store is Out of Service. If there is a red or yellow border around the screen, this means the store is offline.

Code:

Reason: 

C

No Identity: The store is having trouble verifying its serial number or KID. Find the resolution here.

E

No Identity + No Internet: The store is having trouble verifying its serial number or KID while also experiencing connectivity issue. Resolution and troubleshooting are here.

10 

User/NAMA activated Lockdown: The store is locked down. If it is NAMA-certified, the store reached a temperature higher than 41 degrees for over 30 minutes. We have more information about NAMA HERE. Find the resolution here.

4000

The card reader not found: The store was unable to connect to the card reader. Find a troubleshooting guide here.

400C

No Identity + Card reader not found: The store is having trouble verifying its serial number or KID while also having trouble connecting to the card reader. Find a troubleshooting guide here.

200 

RFID reader not found: The store cannot find its RFID scanners. Find a troubleshooting guide here.

400

RFID tags not found: The store cannot find any products and temperature tags. Find a troubleshooting guide here.

600

RFID reader + RFID tags not found: The store cannot find its RFID scanners, nor can it find products and temperature tags. Find a troubleshooting guide here.

10000

Touchscreen not found: The Store cannot find the external USB touchscreen used on Dragonfruit kits. Find a troubleshooting guide here.

No IP / Red or Yellow Border

No internet. Find a troubleshooting guide here.

How did we do?

Open a CSV file in Excel or Google Sheets

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