Using the Dashboard
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Stores > Discounts
Stores > Financial
Export Lots as CSV
Products > Transactions
How to edit an SKU and use unused tags for a different product
Products > Tag Orders
Export EPC Inventory
Products > Archive
Products > Inventory
Add a Product
Products > Details
Transaction status definitions
Transactions > Logs
Transactions > Customer Emails
Authorization Fee / Hold
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
How to prevent mischarges
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Transactions included in a remittance
Remittance Processing Schedule
Where can I find billing information?
How do I provide my banking information?
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Byte Store Specs
Box 2.5 Byte Store Specs
Tagging Best Practices
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Webinar: Tagging Best Practices
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
Advice & Troubleshooting
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
No IP / Red or Yellow Border
Sending Remote Commands
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Error Codes: Out of Service Troubleshooting Guide
Byte Technology stores use RFID to understand what products are in inventory. Each shelf within a store has two antennae. These antennae interact with the RFID tags that are placed on each product, telling the store what is in inventory - and knowing what was purchased by a customer.
To ensure inventory is read, it's important that products be properly tagged and merchandised in a store.
There are four tag types, and you should order the appropriate type based on the product the tag will go on.
Products should use the appropriate tag type based on characteristics such as packaging, product contents, and whether the tag will be microwaved.
Use a Regular Tag unless:
- The tag will be microwaved, in which case use a Microwave Safe Tag
- The tag will be on a drink or liquid-laden product, in which case use a Drink Flag Tag
- The tag will be applied on metal or foil-lined packaging, in which case use a Metal Flag Tag
There are a few best practices for tagging products:
- Antennas read RFID tags from above, so the tag should be placed toward the top of the product. Place the RFID tag on top of a lid facing up or at the top edge of the product. For drinks, place the tag on the bottle top to ensure the chip within the tag is up and away from any metal or liquid. Merchandise products with labels face up for better reading by RFID antennae.
- Tags should never be folded in half except the fold on the Metal and Drink Flag Tags.
- Tags should never be reused after they've been stocked in a store.
- Tags should never touch one another, as this can cause a tag to be not seen by a store's antennae
- Do not stack liquids