Feedback section overview

Honest feedback from your customers is central to the success of any business. Byte Technology's platform offers an easy, user-friendly way for customers to leave comments and suggestions.

When customers enter an email address to get a receipt, they can also leave feedback in several ways. First, they can rate their overall purchase using a 5-star system (below):

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After the customer posts a rating, they may post more specific ratings. The additional ratings measure Taste, Freshness, Variety, and Value, as well as the ability to write in their own comments.

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Dashboard users with View and/or Edit access to the Feedback section of the Byte Dashboard, can view in live time feedback provided by the customer. The Feedback section is located in the left-hand navigation panel. 

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Feedback navigation offers several options for filtering information:

  • By Time Range
  • By Stores
  • By Products

Export Feedback to a CSV:

The CSV file allows you to analyze the data in a spreadsheet, this can help you be proactive with customer service and fix errors. 

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 How do you incentivize Feedback?

Not every customer will leave feedback. An easy to gather more feedback is to incentivize the customer by offering a coupon code. When you customize your receipt, you can share this incentive directly on the receipt. They will see if they leave a review, you will send them a discount for their next purchase.

 

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