No IP / Red or Yellow Border

Isabella Gumm Updated by Isabella Gumm

No IP / Red or Yellow Border means there is no connection.

What to do:

  1. Power Cycle (unplug all power cords from the surge protector for about 20 seconds before plugging them back in)
  2. If using cellular connectivity, check that the Optconnect antenna is placed in an optimal location.
    • If the antenna is a black cylinder, place it on top or back of the Byte store.
    • If the antenna is a dual antenna, mount each antenna on top or the side of the Byte store at least 6 inches apart.
  1. If the store uses ethernet connectivity, check that the network is working. Click here for more information on ethernet network & their requirements.

If the problem persists, you need to grab a Phillips Head screwdriver and a step ladder. You can contact if you need a walkthrough while troubleshooting.

  1. Use the stepladder to view the top of the store
  2. Use the Phillips Head screwdriver to take the hat (top of the store) off
  1. If you are using cellular connectivity, please check a device called Optconnect. This is the device that provides the wireless service.

  1. Unplug and plug it back in. Please also check that the power supply is plugged into the OptConnect.
  2. You will need to check if the lights are green, and if the connections are secure.
  3. If you are using ethernet, check the connections are secure to the motherboard.
  4. Replace the ethernet cable if the problem persists.

If the problem continues, please contact support@bytetechnology, and share with us what steps you have taken and your findings. Please let us know if the credit card reader is green.

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