Using the Dashboard
Summary
Stores
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Sales Tax
Stores > Discounts
Stores > Financial
Products
Export Lots as CSV
Products > Transactions
How to edit an SKU and use unused tags for a different product
Products Overview
Products > Tag Orders
Export EPC Inventory
Products > Archive
Products > Inventory
Add a Product
Products > Details
Tags
Transactions
Transaction status definitions
Transactions > Logs
Coupon Reporting
Transactions > Customer Emails
Authorization Fee / Hold
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
Export Transactions
How to prevent mischarges
Feedback
Discounts
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts Overview
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Financials
Settings
Getting Started
Remittances
Transactions included in a remittance
Remittance Processing Schedule
Where can I find billing information?
How do I provide my banking information?
Ordering Tags
Restocking Product
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Byte Store Specs
Box 2.5 Byte Store Specs
Tagging Best Practices
Tagging drinks
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Webinar: Tagging Best Practices
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
Advice & Troubleshooting
Connectivity
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
Code 400C
Code 600
Code C
Code E
No IP / Red or Yellow Border
Code 200
Sending Remote Commands
Screen Issues
Store Temperature
Inventory
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Error Codes: Out of Service Troubleshooting Guide
- All Categories
- Advice & Troubleshooting
- Connectivity
- No IP / Red or Yellow Border
No IP / Red or Yellow Border
Updated
by Isabella Gumm
No IP / Red or Yellow Border means there is no connection.
What to do:
- Power Cycle (unplug all power cords from the surge protector for about 20 seconds before plugging them back in)
- If using cellular connectivity (not ethernet), make sure the antenna (pictured below) is on top of the store
- If the store uses ethernet connectivity, check that the network is working. Click here for more information on ethernet network & their requirements.
If the problem persists, you need to grab a Phillips Head screwdriver and a step ladder. You can contact support@bytetechnology.co if you need a walkthrough while troubleshooting.
- Use the stepladder to view the top of the store
- Use the Phillips Head screwdriver to take the hat (top of the store) off
- If you are using cellular connectivity, please check a device called Optconnect

- You will need to check if the lights are green, and if the connections are secure.
- If you are using ethernet, check the connections are secure to the motherboard. Replace the ethernet cable.
If the problem continues, please contact support@bytetechnology, and share with us what steps you have taken and your findings. Please let us know if the credit card reader is green.