Using the Dashboard
Summary
Stores
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Sales Tax
What is a KID?
Stores > Discounts
Stores > Financial
Products
Export Lots as CSV
Products > Transactions
Delete/Undelete (or Archiving) a Product
How to repurpose tags
How to Bulk Import Products
Products Overview
Products > Tag Orders
Export EPC Inventory
Products > Inventory
Add a Product
Products > Details
Tags
Transactions
Understanding Transaction Preauthorization and Processing Times
Transaction status definitions
Transactions > Logs
Coupon Reporting
Transactions > Customer Emails
Edit the default preauthorization amount
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
How to Export Transactions for Enhanced Sales Analysis
How to prevent mischarges
Feedback
Discounts
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts Overview
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Financials
Settings
Getting Started
Remittances
Transactions included in a remittance
Remittance Processing Schedule
How do I provide my banking information?
Ordering Tags
Restocking Product
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Tagging Best Practices
Tagging Frozen Food
Tagging drinks
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
1. Introduction to Byte Technology Dashboard
2. Overview of Summary Page + Navigation Bar
3. Stores Section Overview
4. Products Section Overview
5. Transactions Section Overview
6. Feedback
7. Discounts Section Overview
8. Financials Section
9. Settings
10. Congratulations
Campus Card Stores
Byte Store Dimensions/Store Types
Troubleshooting & FAQs
Connectivity
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
Code 400C
Code 600
Code C
Code E
No IP / Red or Yellow Border
Code 200
Sending Remote Commands
Screen Issues
Store Temperature
Inventory
Door Lock Issues
Open a CSV file in Excel or Google Sheets
How to Reach Support
Combatting Theft With Your Byte Store
Error Codes: Out of Service Troubleshooting Guide
- All Categories
- Troubleshooting & FAQs
- Connectivity
- No IP / Red or Yellow Border
No IP / Red or Yellow Border
Updated by Isabella Gumm
No IP / Red or Yellow Border means there is no connection.
What to do:
- Power Cycle (unplug all power cords from the surge protector for about 20 seconds before plugging them back in)
- If using cellular connectivity, check that the Optconnect antenna is placed in an optimal location.
- If the antenna is a black cylinder, place it on top or back of the Byte store.
- If the antenna is a dual antenna, mount each antenna on top or the side of the Byte store at least 6 inches apart.
- If the store uses ethernet connectivity, check that the network is working. Click here for more information on ethernet network & their requirements.
If the problem persists, you need to grab a Phillips Head screwdriver and a step ladder. You can contact support@bytetechnology.co if you need a walkthrough while troubleshooting.
- Use the stepladder to view the top of the store
- Use the Phillips Head screwdriver to take the hat (top of the store) off
- If you are using cellular connectivity, please check a device called Optconnect. This is the device that provides the wireless service.
- Unplug and plug it back in. Please also check that the power supply is plugged into the OptConnect.
- You will need to check if the lights are green, and if the connections are secure.
- If you are using ethernet, check the connections are secure to the motherboard.
- Replace the ethernet cable if the problem persists.
If the problem continues, please contact support@bytetechnology, and share with us what steps you have taken and your findings. Please let us know if the credit card reader is green.