Setting up your store to be NAMA-certified

Some health departments in the US require that vending machines and refrigerators be NAMA-certified. This certification ensures that any machine that is over 41 degrees for more than 30 minutes will automatically lock down and disallow further transactions.

How It Works

Byte Technology stores have a setting that is certified NAMA-compliant. This setting allows a Byte store to automatically lock down if the temperature reported back from the store’s regular 10-minute heartbeats measures greater than 41 degrees.

Note: This temperature data can be found in the Stores section under the Status tab. 

A NAMA lockdown prevents any customer from purchasing from the Byte store. In order to remove the lockdown, an associate must physically go to the Byte store, log in and remove the lockdown by logging into the restocker panel. They will have to check the temperature at the physical location and reset the system by way of a restock login to the tablet screen. Once all restock steps have been completed and the store registers below 41 degrees for 3 consecutive Heartbeats, then the Byte store will be back open for business.

To set up your Byte store with the automatic NAMA lockdown please reach out to the Byte support team at support@bytetechnology.co.

Restock Steps to Remove Lockdown

If a Byte store is under lockdown, then a restock must be done physically at the Byte store to unlock the store. Once at the Byte store, check the temperature of the store and follow the appropriate steps: 

  • If the Byte store temp is lower than 59 degrees, log into the Byte store using your login username and password.
  • If the Byte store is at a high temperature, i.e., above 60 degrees, wait until the Byte store temperature is 40 degrees or below before restocking. 

After you have completed all steps above, check the Dashboard to ensure that the temperature has maintained a steady state for 30 minutes. If so, then the Byte store is open for business. You will be able to swipe a credit card and the door will unlock. 

If the store is still reporting >41 degrees, contact support at support@bytetechnology.co. 

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