Code E

Isabella Gumm Updated by Isabella Gumm

Code E means No Identity + No Internet: The store is having trouble verifying its serial number or KID while also experiencing connectivity issue

For the identity issue:

Please contact Byte Technology's client success team at with a phone number and a time to call you.

For the Connectivity issue:

  1. Power Cycle (unplug all power cords from the surge protector for about 20 seconds before plugging them back in)
  2. If using cellular connectivity (not ethernet), make sure the antenna (pictured below) is on top of the store
  1. If the store is using ethernet connectivity, make sure the network is working. Click here for more information on ethernet network & their requirements.

If the problem persists, you will need to grab a Phillips Head screwdriver and a step ladder.

  1. Use the stepladder to view the top of the store
  2. Use the Phillips Head screwdriver to take the hat (top of the store) off
  3. If you are using cellular connectivity, please check a device called Optconnect

  1. You will need to check if the lights are green, and if the connections are secure.
  2. If you are using ethernet, check the connections are secure to the motherboard. Replace the ethernet cable.

If the problem continues, please contact, and share with us what steps you have taken and your findings. Please let us know if the credit card reader has green lights.

How did we do?

Code C

No IP / Red or Yellow Border