Using the Dashboard
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Stores > Discounts
Stores > Financial
Export Lots as CSV
Products > Transactions
How to edit an SKU and use unused tags for a different product
Products > Tag Orders
Export EPC Inventory
Products > Archive
Products > Inventory
Add a Product
Products > Details
Transaction status definitions
Transactions > Logs
Transactions > Customer Emails
Authorization Fee / Hold
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
How to prevent mischarges
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Transactions included in a remittance
Remittance Processing Schedule
Where can I find billing information?
How do I provide my banking information?
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Byte Store Specs
Box 2.5 Byte Store Specs
Tagging Best Practices
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Webinar: Tagging Best Practices
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
Advice & Troubleshooting
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
No IP / Red or Yellow Border
Sending Remote Commands
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Error Codes: Out of Service Troubleshooting Guide
Updated by Isabella Gumm
RFID technology offers a remarkable advancement in tracking and inventory management. To maximize the efficiency of Byte kiosks in your business, it's essential to ensure proper product tagging and effective merchandising, as these elements significantly influence the system's performance.
Should I expect mischarges?
The Byte fleetwide averages for mischarges are about 0.4% of total transaction volume - this is across all campuses, product types, location types, and a range of tagging "styles". You should not accept mischarges as normal if you are seeing a mischarge rate above this average, and there's much that can be done to improve transaction and inventory accuracy.
What causes mischarges?
A Byte kiosk checks inventory before and after a transaction. If it can't "see" a product's tag anymore when the transaction closes, it thinks the product was purchased. This results in a mischarge where the customer is charged for something they did not purchase.
Mischarges happen when a kiosk experiences difficulty knowing what is in inventory. The two culprits that contribute to mischarges are 1. how the products are tagged, 2. how the products are merchandised, and 3. if there are other kiosks in close proximity. It is very rare that an issue lies with the RFID scanner or the store's ability to read the products.
Steps to resolve:
- Identify what products or kiosks are experiencing higher than normal mischarges. If it's a specific product, is it being tagged correctly?
- Are guidelines being followed for product merchandising? Tags should be placed facing the antennaes above in order for easy readability.
- Is the kiosk in close proximity to other Byte kiosks, or is there a high purchase volume with multiple customers shopping in quick succession? You may be eligible for adding additional RFID shielding to your Byte kiosk. Reach out to email@example.com for more information.
- If you'd like additional support, reach out to firstname.lastname@example.org. Provide the KID or Kiosk Name and photos and/or video of how products are tagged and merchandised. The Byte support team can pull detailed backend data to diagnose and properly resolve the issue.
The last step is one of the best benefits of using Byte Technology. Byte's support team will personally take a look at your store(s) and give you recommendations on how to lower mischarges.