Using the Dashboard
Summary
Stores
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Sales Tax
Stores > Discounts
Stores > Financial
Products
Export Lots as CSV
Products > Transactions
How to edit an SKU and use unused tags for a different product
Products Overview
Products > Tag Orders
Export EPC Inventory
Products > Archive
Products > Inventory
Add a Product
Products > Details
Tags
Transactions
Transaction status definitions
Transactions > Logs
Coupon Reporting
Transactions > Customer Emails
Authorization Fee / Hold
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
Export Transactions
How to prevent mischarges
Feedback
Discounts
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts Overview
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Financials
Settings
Getting Started
Remittances
Transactions included in a remittance
Remittance Processing Schedule
Where can I find billing information?
How do I provide my banking information?
Ordering Tags
Restocking Product
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Byte Store Specs
Box 2.5 Byte Store Specs
Tagging Best Practices
Tagging drinks
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Webinar: Tagging Best Practices
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
Advice & Troubleshooting
Connectivity
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
Code 400C
Code 600
Code C
Code E
No IP / Red or Yellow Border
Code 200
Sending Remote Commands
Screen Issues
Store Temperature
Inventory
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Error Codes: Out of Service Troubleshooting Guide
- All Categories
- Advice & Troubleshooting
- Sending Remote Commands
- Send remote command to store
Send remote command to store
Remote commands are commands that are sent to your Byte store from the Dashboard, without you having to be at the Byte store itself. Sometimes you may need to perform remote commands to troubleshoot issues the Byte store is experiencing.
You can access remote commands by:
- Navigating to the Stores tab on the left-hand navigation panel
- Select the Byte store you wish to send the command to
- Select Send Command to Store
There are several types of remote commands:
- Reboot Store: This reboot, also known as a “soft” reboot will restart the entire Byte store, the Opt Connect Device (cellular connectivity), and the tablet, restarting all services. Reboots are appropriate for hardware issues and can take up to 2 minutes to complete.
- Restart Tablet: This function restarts just the tablet on the kiosk. (Also called the menu screen). This tool is commonly used to help assist in troubleshooting any issues with the tablet screen such as a malfunctioning keyboard or a glitch on the menu screen.
- Screenshot: A screenshot takes a photo of the current screen that is appearing on the tablet menu and emails it to a user-provided email address. This tool can be used to verify the menu is appearing, the tablet appears functional, or to report any error codes appearing on your screen.
- Lockdown: locks the entire Byte store and tablet down and prevents a purchase from being made until it is unlocked using the Remove Lockdown command
- Remove Lockdown: removes the store from lockdown
- Open Door: unlocks the door of the Byte store
- Close Door: locks the door of the Byte store
