Transactions
Understanding Transaction Preauthorization and Processing Times
Overview: When a transaction is completed, a temporary hold is placed on the customer's method of payment. This article explains how long holds may last and provides important details regarding their…
Transaction status definitions
The Byte Dashboard uses different transaction statuses to delineate where a transaction is at in the processing process. This article goes over those meanings such as placed, processed, voided, and more.
Transactions > Logs
There are times when you will need to check on specific transactions for your Byte store to see details on adjustments. This article goes over how to research this.
Coupon Reporting
Once you have created and distributed coupons to customers, you then have the ability to see the discounts and the coupon codes that were applied to transactions.
Transactions > Customer Emails
Customers can put in their email address at the end of the transaction to receive their receipt. This data is then visible to you to export and later use for any marketing materials to help engage with your customers.
Edit the default preauthorization amount
This article goes over the preauthorization hold and how to change it.
How to adjust a transaction or process a refund
Adjusting a transaction means changing the price the customer was charged whether the customer was overcharged or undercharged.
How to View Transactions & Transactions Overview
Overview of how to view transactions on the dashboard as well as useful tips.
How to Export Transactions for Enhanced Sales Analysis
This article goes over how to export sales/transactions for your chosen time frame, store, product, discounted transactions, and more.
How to prevent mischarges
Mischarges should only affect at most 1% of your total sales. You should not accept mischarges as normal if you see a large amount. It is not. This article goes over how mischarges happen and what can be done to lower the amount.