Connectivity
How to Install an OptConnect Cellular Device on a Byte Store
Step by step instructions on how to install an OptConnect Cellular Device.
Ethernet setup and networking requirements
Connecting your Byte store to ethernet connectivity is simple, fast, and easy. This article goes over and how and the network requirements.
Transactions made while store is offline
If connectivity is lost for a period of time, Byte stores are still able to operate in what we call Offline Mode.
How do I get a store back online?
If a Byte store is displaying a red border on the tablet screen and shows multiple issues on the Dashboard, then we say that the kiosk is offline, or “not getting heartbeats.” Basically, the store is…
Code 400C
Code 400C means No Identity + Card reader not found: The store is having trouble verifying its serial number or KID while also having trouble connecting to the card reader.
Code 600
Code 600 means RFID reader + RFID tags not found: The store cannot find its RFID scanners, nor can it find products and temperature tags.
Code C
Code C means No Identity: The store is having trouble verifying its serial number or KID
Code E
Code E means No Identity + No Internet: The store is having trouble verifying its serial number or KID while also experiencing connectivity issue
No IP / Red or Yellow Border
No IP / Red or Yellow Border means there is no connection.
Code 200
Code 200 means RFID reader not found: The store cannot find its RFID scanners.