What is a lockdown?
A lockdown is a remote feature that allows you to lock the store at any given time, and prevent customers from swiping their card and making a purchase. Some examples of when you may do this are when you notice the store’s temperatures are out of range for an extended period of time and you do not want a customer making a purchase or if there are expired items and you need time to make it to the store to swap the products out.
When a lockdown is turned on, the physical machine will display a message on the tablet screen and not allow customers to unlock the machine with a credit card swipe.
Note: Your Byte Store must be online with a recent Heartbeat for Lockdown to apply to the store.
To place a store on lockdown:
- Select the Stores Tab
- Select the Store you wish to place on Lockdown
- Select the "Send Command to Store" tile
- Select "Lockdown"
5. Check the Status Page.
You should see the "Locked Down" column displaying either "Locked" if locked, or "Unlocked".
Example of Lock-down Message:
To end a Lock-down:
- To Remove "Lockdown", simply follow the above steps and select "Remove Lockdown"
NOTE: If you are still seeing the lockdown message appears on the screen, proceed with a reboot either by selecting the reboot button OR a manual reboot at the physical store level.