Remote Commands and What are they?
Remote commands are commands that are performed remotely, from the comfort of your home or office. Sometimes you may need to perform remote commands to troubleshoot any issues the store is experiencing.
You can access remote commands by:
- Navigating to the Stores tab on the left-hand navigation panel
- Select the Store you wish to send the command to
- Select Send Command to Store
You can perform the following commands remotely:
Reboot Store: This reboot, also known as a “soft” reboot will restart the entire store (Cooler), the Opt Connect Device (cellular connectivity), and including the Tablet, restarting all services. Reboots are appropriate for hardware issues and can take up to 2 minutes to complete.
Restart Tablet: This function restarts just the tablet on the kiosk. (Also called the menu screen). This tool is commonly used to help assist in troubleshooting any issues with the tablet screen such as a malfunctioning keyboard or a glitch on the menu screen.
Screenshot: A screenshot takes a photo of the current screen that is appearing on the tablet and is sent to the contact email. This tool can be used to verify the menu is appearing, the tablet appears functional, or to report any error codes appearing on your screen.
Lockdown: locks the entire store and tablet down that way no one is able to make a purchase from the store until it is unlocked
Remove Lockdown: removes the store from lockdown