Offline transactions

Byte Technology stores must be able to successfully connect to the server and payment processor in order to collect payment for transactions. Offline Mode was introduced to enable stores to process transactions even when connection to the server or payment processor is not possible. If connectivity is lost for a period of time, Byte Technology stores are still able to operate in what we call Offline Mode.

 

What is Offline Mode?

Offline Mode is when a store is still able to process transactions, but is not able to connect to the server or payment processor. A store can operate up to 96 hours in Offline Mode. Upon regaining connectivity, the store will connect with the server and process all transactions made during that period. If the store remains without connectivity beyond 96 hours, the door will no longer open.

 

How does Offline Mode impact transactions?

When in Offline Mode, there is no impact to transactions. The one material difference is that Byte Technology stores are unable to run the usual $1.00 preauthorization to confirm the customer's credit or debit card is active.

The store's tablet will record all relevant transaction data during offline mode, including the price shown to customers at the time the transaction was made, and it will remember the email associated with the credit card that was used. 

 

How do I know when a store is in Offline Mode?

There are three ways to know a store is in Offline Mode:

  1. The tablet menu will display a thin yellow or red border, as seen in the example below:

    ScSh_1588_2019-07-31_16-54-30.png

    There are two (2) border colors to show for different stages of "Offline Mode". 

    Red Border shows the unit is in "Offline Mode" 

    Yellow Border shows the unit is in "Offline Mode" and has pending, encrypted transactions waiting to be processed. 

    Once all pending transactions have been successfully sent to the payment processor and processed, the yellow border will be removed from the tablet screen. 

  2. The store in the Byte Dashboard shows "Offline" as status and no recent heart beats:

    Offline_Status.png
  3. The Status page shows the most recent heartbeat

No_recent_HBs.png

Heartbeats which occurred during offline mode are stored in the tablet and then updated once the store is back online. 

Learn about how to troubleshoot a store that is in offline mode

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