Honest feedback from your customers is central to the success of any business. Byte Technology's platform offers an easy, user-friendly way for customers to leave comments and suggestions.
When a customer enters an email address to get a receipt, they can also leave feedback in several ways. First, they can rate their overall purchase using a 5-star system (below):
After the customer posts a rating, they may post more specific ratings. The additional ratings measure Taste, Freshness, Variety, and Value, as well as the ability to write in their own comments.
Dashboard users with View and/or Edit access to the Feedback section of the Byte Dashboard, can view in live time feedback provided by the customer. The Feedback section is located in the left-hand navigation panel.
Feedback navigation offers several options for filtering information:
- By Time Range
- By Stores
- By Products
Export Feedback to a CSV:
The CSV file allows you to analyze the data in a spreadsheet, this can help you be proactive with customer service and fix errors.
Do the customers ever get to see feedback and ratings from other customers? If not, is there as way to make this happen? (maybe via google ideally).
Thanks! Mark Gourmet To Go
Hi Mark -
Customers won't be able to see what you see in Feedback - that is just for internal use.
Please sign in to leave a comment.