If the store is in offline mode, then the store is not connected to the internet and commands will not work from the Dashboard. In this case, we recommend a manual re-boot - someone on-site manually unplugs the white cable in the back of the refrigerator (plugged into the "hat" on top), waiting 10 seconds and plugging the cable back in.
A reboot will remotely reboot the entire Tablet resetting all services. Reboots are appropriate for hardware issues and can take up to 2 minutes to complete. If issues persist, reboot 1-2 more times as some issues require more than one cycle.
If your store is online, then you may either reboot or restart your store using the Dashboard. Deciding between a reboot or a restart app depends on the technical issue you are seeing at a particular store.
The first step is to go to the Dashboard and navigate to the store that needs attention. If the Dashboard is showing ->, then the store is offline, and someone must go to the actual store. If the button is green, you may proceed as follows:
Select Stores on the navigation panel, select the store you wish to view, then select "Send Command to Store" to view the list of commands as shown below:
A restart app will remotely reset the software supporting purchases, inventory, merchandising, filters, etc. Typically, restarts are appropriate for issues with the tablet menu screen and take about 20 seconds. If a kiosk is online (i.e., green light in the Dashboard) you are having issues with the tablet display, i.e., stuck on the screen "hold tight, byte is loading," this is the first command to try.
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