Using the Dashboard
Summary
Stores
Stores Tab Overview
Stores > Status
Stores > Technical
Stores > General
Web Based Store Inventory / Online Menu
Download a Pick List for easy restocking
Stores > Restock
How To Set Pars
Sales Tax
Stores > Discounts
Stores > Financial
Products
Export Lots as CSV
Products > Transactions
Delete/Undelete (or Archiving) a Product
How to repurpose tags
Products Overview
Products > Tag Orders
Export EPC Inventory
Products > Inventory
Add a Product
Products > Details
Tags
Transactions
Transaction status definitions
Transactions > Logs
Coupon Reporting
Transactions > Customer Emails
Edit the default preauthorization amount
How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
How to Export Transactions for Enhanced Sales Analysis
How to prevent mischarges
Feedback
Discounts
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts Overview
Discounts > Creating Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Financials
Settings
Getting Started
Remittances
Transactions included in a remittance
Remittance Processing Schedule
How do I provide my banking information?
Ordering Tags
Restocking Product
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Tagging Best Practices
Tagging Frozen Food
Tagging drinks
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
1. Introduction to Byte Technology Dashboard
2. Overview of Summary Page + Navigation Bar
3. Stores Section Overview
4. Products Section Overview
5. Transactions Section Overview
6. Feedback
7. Discounts Section Overview
8. Financials Section
9. Settings
10. Congratulations
Campus Card Stores
Byte Store Dimensions/Store Types
Troubleshooting & FAQs
Connectivity
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
Code 400C
Code 600
Code C
Code E
No IP / Red or Yellow Border
Code 200
Sending Remote Commands
Screen Issues
Store Temperature
Inventory
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Combatting Theft With Your Byte Store
Error Codes: Out of Service Troubleshooting Guide
- All Categories
- Getting Started
- Tagging Best Practices
- Test and verify inventory
Test and verify inventory
When you first start using your Byte Technology store, you'll need to test how you'll be tagging products and how you'll be merchandising those products. Proper tagging and merchandising are critical to ensuring your Byte store is able to read inventory appropriately.
Follow these steps to run a test:
- Tag the products you will be testing following tagging best practices
- Use your login to access the restocker panel, unlock the store, and place tagged products following merchandising best practices
- Exit the restocker panel on the store
- Confirm the inventory is properly read in the Byte Technology Dashboard under Stores > Restock. See below for how to check the online dashboard for inventory count and accuracy:
If the product disappears from inventory, this is an indicator that tagging can be improved. Inventory reports are only as accurate as the RFID readings of the store itself. When first getting started with a new Byte store or a new product, it is important to test out the placement and readability of the tags on your product.
Steps to take if inventory is still not reading accurately:
- Check that the last restock was done in restocker mode. If the Door Open command was used to restock the store, there is a high chance of inventory discrepancy. This can be fixed by someone going into restocker mode, opening and closing the door and then exiting restocker mode.
- Download the EPC report (This can be found in the Products tab > select the Export Icon > select Export EPCs as CSV.
- Review the report. This report will show you all RFID tags (found under the EPC column) that are presently reading in your store.
- Compare EPCs from the report to what is in your store, the EPCs (RFID tags) that are not in found will need to be replaced with a new tag.
Byte Support Help Needed
After attempts to correct tagging and product placement, if you find yourself continuing to have issues with getting inventory correct, please gather the following information before reaching out to Byte Support.
- Pick a date and time that this information is current ex. Wed 10.11.2020 at 12 PM noon EST- List KID/name of the store you are looking at ex. KID 2345 Name Byte Tech HQ
- Count how much of each SKU is physically in the Byte store (you can pick 1 or two of the SKUs you are seeing the most, ex. a specific drink OR meal)
- Take a photo of the tags of that product that are in the Byte store - specifically looking for that long serial number that looks like this 000102680116032135970039
Important to Note Regarding Testing Tags
Metal Tag Read Sensitivity In March 2020 Byte Technology launched several new RFID tag types in order to support our clients with a broader range of product types. The new tag types included microwave-safe tags and metal-safe tags. The metal safe tags were a recent and exciting innovation from Byte Technology’s tag partner. Before launching these new tags in the marketplace, Byte Technology partnered to test the tags on a range of product types. The initial tests noted that the tags performed equal to or better than the existing set of Byte Technology tags, so we proceeded to launch. While the pandemic delayed learnings about these new tag types, it is now evident that metal-safe tags are very sensitive to how they are applied, as well as how the products are merchandised within the fridge. When these conditions are met, the tags appear to perform as expected. Byte Technology is currently doing more extensive testing, but early findings show:
- Tags separated by distance and not touching other products perform better. Dividers that space product may result in improved readability performance
- Tags appear to perform better when facing away from one another. When tags are close to one another they appear to cause more “scatter” which makes it hard for sensors to properly read inventory. Rotate drinks or products to maximize the space between other tags: