Using the Dashboard
Summary
Stores
Stores Tab Overview
Stores > Status
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Download a Pick List for easy restocking
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How To Set Pars
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Export Lots as CSV
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How to edit an SKU and use unused tags for a different product
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Export EPC Inventory
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Add a Product
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Tags
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Transaction status definitions
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How to adjust a transaction or process a refund
How to View Transactions & Transactions Overview
Export Transactions
How to prevent mischarges
Feedback
Discounts
Discounts > Add a Happy Hour Discount
Discounts > Add a Standard Discount
Discounts Overview
Discounts > Creating Coupons
Webinar: Discounts & Coupons
Discounts > Add a Shelf Life Discount
How to redeem a coupon
How to end a Discount
Financials
Settings
Getting Started
Remittances
Transactions included in a remittance
Remittance Processing Schedule
Where can I find billing information?
How do I provide my banking information?
Ordering Tags
Restocking Product
Setting Up Your New Store
How to restock a Byte store
Setting up your store to be NAMA-certified
Custom graphics install instructions
Branding your store
Setting up your Byte Technology store
How soon will I receive my store?
Byte Store Specs
Box 2.5 Byte Store Specs
Tagging Best Practices
Tagging drinks
Product tagging best practices
Tagging sandwiches or burritos
Tagging snacks or soft packaging
Tagging soups or yogurts
Tagging salads or other hard packaging
Are RFID tags microwave safe?
Webinar: Tagging Best Practices
Merchandising best practices
Test and verify inventory
Tagging heatable entrees
Tagging aluminum cans and foil-lined products
Dashboard Onboarding | A self-guided training
Advice & Troubleshooting
Connectivity
How to Install an OptConnect Cellular Device on a Byte Store
Ethernet setup and networking requirements
Transactions made while store is offline
How do I get a store back online?
Sending Remote Commands
Screen Issues
Store Temperature
Inventory
RFID Tags Not Reading and Inventory Showing Inaccuracies
Antennas in the Byte Store - Where to Place Your Products
Door Lock Issues
Open a CSV file in Excel or Google Sheets
Error Codes: Out of Service Troubleshooting Guide
- All Categories
- Using the Dashboard
- Transactions
- Transaction status definitions
Transaction status definitions
Updated
by Megan Mokri
The Byte Dashboard uses different transaction statuses to delineate where a transaction is at in the processing process, or the end result of processing.
Standard Transaction Statuses
A typical transaction flow is as follows:
Placed: all transactions begin in this state; no discounts have been applied at this point
PriceFinalized: discounts, if any, are applied and the transaction is pending processing by the payment processor
Processed: the transaction was successfully processed by the payment processor
Refunds and Adjustments
If a transaction is adjusted in any way, the following transaction states may apply:
Adjusted: if a transaction has been modified or refunded though the Dashboard it will temporarily appear as "Adjusted" until the adjustment has been processed by the payment processor
Refunded: once a refund is processed by the payment processor a transaction will appear as "Refunded"; before it is processed it will appear as "Adjusted"
Other Transaction Status Types
There are several additional transaction status types to be aware of:
Restock: restocking transactions at the Byte store
Voided: if a customer did not remove anything from the Byte store, the $1.00 pre-authorization will be voided and released. Reasons for voided differ.
Declined: the full transaction charge, following preauthorization, was declined by the payment processor. A transaction might be declined due to not having enough funds on a card, for example.
Error: if there is an error capturing the transaction from the payment processor
Each of the above status types appears in transactions exports, which is helpful when doing an analysis of how many transactions are completed ("Processed") and comparing these to how many were "Voided" or "Declined."