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Advice & Troubleshooting

Common issues and how to solve them.

  • Inventory

    • RFID Tags Not Reading and Inventory Showing Inaccuracies
    • Antennas in the Fridge - Where to Place Your Products
  • Store Temperature

    • Store Temp Adjustments
    • Kiosk Out of Temperature - Setting Up Alerts
  • Sending Remote Commands

    • ★ Stores > Remote Commands
    • Placing Your Store on "Lockdown"
    • Rebooting your store
    • How to Perform a Manual Reboot + Remote Reboot + Reset Application
  • Door Lock Issues

    • User Unable to Log In to Store Tablet Screen
  • Connectivity

    • How to install OptConnect Device on a Byte Store
    • Byte Store Networking Requirements
    • Offline transactions
  • Screen Issues

    • Screen is Black, Credit Card Reader Light is Off

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